How much does shipping cost?
- We offer free shipping on all orders of $25 or more.
- The shipping charge for orders of less than $25 is $6.
- You may opt to pay for Priority Mail shipping for $9.
When will my order arrive?
- Orders usually ship on the next business day after an order is placed.
- Unless you opt to pay for Priority Mail shipping, all orders (except electronic downloads) are shipped via U.S. Postal Service Media Mail. Items ordered via Media Mail usually take between 2-9 days to deliver, with an average delivery time (from date of shipment) of 5-7 days.
- Priority Mail parcels usually arrive within 2-4 days of shipping.
- Rush service is available by request; please contact us directly at firstname.lastname@example.org or 507-312-9411.
- We will send you a confirmation e-mail when your order has been processed. That e-mail should include an estimated date of arrival.
- Orders placed with free shipping are not trackable.
Orders are shipped from Winona via our shipping partner, Mediascope. Backordered items may be shipped direct from the printer.
Christmas delivery deadlines
Free shipping: Order no later than December 14.
Priority Mail shipping: Order no later than December 19.
Check out the USPS Holiday Shipping page for details and cool tools.
Our returns policy is as follows:
- You may return any books purchased from us within 45 days of the date of purchase (the date you placed your order) for a full refund, provided the books are in “like new” condition.
- Sorry, returns are not possible for electronic downloads.
To make a return:
- Contact us by e-mail at email@example.com to let us know you’re returning your order. Put the words book refund in the subject header.
- We’ll provide a full refund by reversing the charge to your credit card, or, if you paid by check, by issuing you a check.
- Box the books up and mail them to the address listed below, using the mailing service of your choice. You will need to pay the return shipping charge. U.S. Postal Service Media Mail will usually offer the most affordable method of returning your books.
Please send all returns to the following address:
664 Winona Street
Winona, MN 55987
Do not return books to Lightningsource, the printer that prints and ships many of our orders.
Cancelling an order
Orders may be cancelled and a full refund issued up to two hours after being placed.
If you created a customer account with us, you may cancel your order by logging into your account. If you ordered as a guest, please send an e-mail to firstname.lastname@example.org, placing the words cancel order in the subject header.